Hello I am a I.T. engineer from Canada and I bought some magic stone from therapeuticstone.com from Hong Kong when I was on my way to Taiwan to marry my love. Being an engineer, prolonged hours of static and awful postures cause various tension and pain on my spine and limbs. Suffering of pain is the norm of my life. I was attracted by the scientific evidence of how bianstone performs its therapeutic effect. And I also like the design of the stones and I thought it would be very good wedding gifts for my wife. And the stone really did not let me down. Not only my sweetheart loves the stone as an witness of our matrimonial union but also I can say goodbye to my body tension and pains . I really thanks the long history country China and its powerful magic healing stone for making life much easier and wonderful for me.
After Sales Service
Therapeutic Stone are dedicated to provide the best quality SiBin Bianstone products. We provide the most complete after sales services. We would like to set up an ideal shopping experience for all Bianstone enthusiasts.
1. Authenticity Guaranteed
Every product sold by Therapeutic Stone uses Bianstone produced in SiBin, no other stone material is used.
If customers have doubts concerning the authenticity of products from Therapeutic Stone, please refer to "How to Distinguish the Genuine and the Fake Bianstones" and Safety Test of Bianstone Products
Inquires could be made through emails or phone calls, our customer representatives would be pleased to answer all your questions.
2. Exchange/Return Guarantee
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Exchange/Return policy:
If the customer discovers any quality problems, exchange or return is guaranteed within 14 days after order confirmation. -
Following situations are NOT covered within return or exchange policy
- Any product that is not sold by Therapeutic Stone;
- Therapeutic Stone only accept return or exchanges within 14 days after order confirmation, exceeding this period of time, no return or exchanges will be allowed;
- Problems involving packaging, accessories, incomplete product instruction, missing or tampered receipt are not covered by Therapeutic Stone return/exchange policy;
- Used/worn products are not covered under the return/exchange policy;
- Therapeutic Stone's product image and description is only used as a reference, due to lighting and difference in display mode, the color in the image may not match the actual product. Therefore issues due to color differences are not covered under the policy.
3. Return/Exchange Procedure
Apply for Return
Confirmed by phone
Product returned
Refund Issued
- Before a return, please call +852-9654734. Customer should provide order number, reason for return, product number and also the quantity of the order.
- Please hire a reliable local delivery company, packing the returning Bianstone products, along with the receipt and send it back to Therapeutic Stone (Please refer the address in “Contact Us”). If the return is due to quality issues, Therapeutic Stone would provide arrangements for return and exchange, but the customer is responsible for all return postage and other fees involved.
- If you have any other questions concerning the Return/exchange policy, Therapeutic Stone reserves all rights to explanation and description of above policies.