Testimonials

I am 74 years old. Long-term suffering of vascular and bone problems have been my scourge of old ages of years. My back and neck pain always alert me that I grow old. I always ask myself: What else can I do when I am down there when I squat down to tie up your loose shoe laces? I am too painful and I am that old. Few months ago, one of my friends who had been to China and told me something about a miracle stone - Bianstone in China that are very good for curing vascular and bone disease. Seeking this stone as my last resort , I asked her to buy some for me ,now after I using it, the miracle are really happened to me ,all my symptom are disappeared ! - John Ryan from Brawley , California , USA
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After Sales Service

Therapeutic Stone are dedicated to provide the best quality SiBin Bianstone products. We provide the most complete after sales services. We would like to set up an ideal shopping experience for all Bianstone enthusiasts.

1. Authenticity Guaranteed Every product sold by Therapeutic Stone uses Bianstone produced in SiBin, no other stone material is used.

If customers have doubts concerning the authenticity of products from Therapeutic Stone, please refer to "How to Distinguish the Genuine and the Fake Bianstones" and Safety Test of Bianstone Products

Inquires could be made through emails or phone calls, our customer representatives would be pleased to answer all your questions.

2. Exchange/Return Guarantee

  1. Exchange/Return policy:
    If the customer discovers any quality problems, exchange or return is guaranteed within 14 days after order confirmation.
  2. Following situations are NOT covered within return or exchange policy
    1. Any product that is not sold by Therapeutic Stone;
    2. Therapeutic Stone only accept return or exchanges within 14 days after order confirmation, exceeding this period of time, no return or exchanges will be allowed;
    3. Problems involving packaging, accessories, incomplete product instruction, missing or tampered receipt are not covered by Therapeutic Stone return/exchange policy;
    4. Used/worn products are not covered under the return/exchange policy;
    5. Therapeutic Stone's product image and description is only used as a reference, due to lighting and difference in display mode, the color in the image may not match the actual product. Therefore issues due to color differences are not covered under the policy.

3. Return/Exchange Procedure Apply for Return Confirmed by phone Product returned Refund Issued

  1. Before a return, please call +852-9654734. Customer should provide order number, reason for return, product number and also the quantity of the order.
  2. Please hire a reliable local delivery company, packing the returning Bianstone products, along with the receipt and send it back to Therapeutic Stone (Please refer the address in “Contact Us”). If the return is due to quality issues, Therapeutic Stone would provide arrangements for return and exchange, but the customer is responsible for all return postage and other fees involved.
  3. If you have any other questions concerning the Return/exchange policy, Therapeutic Stone reserves all rights to explanation and description of above policies.